Contact US

If you have any inquiries regarding fresh produce selection, order placement, cold chain delivery, returns & after-sales service, food safety issues, store policies and other related matters, please feel free to get in touch with our customer service team via the official channels listed below. We will check your messages promptly and respond to your questions and resolve relevant issues in a timely manner.
Official Store Information
Trade name: WILLIAM HENRY ASHFORD
Phone number: +61 412 358 791
Email: info@willash.shop
Physical address: 8 Enmore Road, Newtown NSW 2042, Australia

Frequently Asked Questions

Quick answers to common questions

How can I track my order?

Tracking details will be emailed to you after your order is dispatched. If you need help, please use the contact form above.

What is your return policy?

Please review our Refund Policy for eligibility, timeframes, and return instructions.

Which payment methods do you accept?

Available payment methods are shown securely during checkout and in the footer of our store.

How can I contact you?

Send us a message using the contact form above and our team will respond as soon as possible.